understand the issue

 

– Let me see if I have this correct. You would like to [action]?

– Please let me know if I understood you correctly. Your order [order number] is [order status] and you would like to [action]?

– [name], I just want to make sure: you would like to [action] instead of [present state]?

– Please tell me if I get it right: your order [order number] should be rerouted to [address #1] instead of [address#1]

– So you would like me to [action], in order to [reason], am I correct?

– Could you please clarify whether you want me to [action] with [item]? Thank you!

From <https://www.tidio.com/blog/canned-responses/> 

Admitting a mistake

 – [name], I just realized I gave you the wrong price for the item we talked about earlier. My apologies. The correct price is [price].

– [name], I have to admit that there was a miscommunication at the [department name] and we sent your invoice to your old email address. We will add [days number] to your subscription period for the next month to make up for this unfortunate situation.

– Sorry for the trouble. We will [action], so this issue is fixed as soon as possible.

From <https://www.tidio.com/blog/canned-responses/> 

Dear [name],

I’m writing to inform you that we didn’t manage to solve [issue], which we are truly sorry for.

Would [action] be an acceptable solution for you until we come back to the office on [date]?

Please, let us know.

Best regards

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

I’ve heard that our consultant gave you partial information about [process]. We are truly sorry for this inconvenience, and to make it up to you, we decided to give you [item] for free. You can claim it here [link].

Should you have any more questions, please feel free to reach out.

Best regards, [name]

From <https://www.tidio.com/blog/canned-responses/> 

Good evening [name],

thank you for reaching out to us! I personally checked the info in [department] and it turned out that your order was switched for another one. We are truly sorry! I immediately rushed the [department] to prioritize your case and send it to you ASAP, so it’s on the way.

You should receive it by [time].

Thank you for your understanding,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Transfer Ticket / Case

 

– [name], I am going to connect you with my colleague who is more familiar with the [issue].

– I will transfer you to [department] because they will fix the issue right away. They will see our conversation, so you won’t have to explain everything all over again.

– I will ask [operator’s name] to join this conversation. [operator’s name] works in [department] and is the best person to solve your issue with [issue].

– [name], let me connect you to [department/name], so they can have a better look at it.

– I know how to fix this! I will need the help of [name] though, who is an expert in the field. Please, stay connected, I will add them to this convo.

– The best solution to this is to engage [department], so we can have [issue] up and running in no time. Let me transfer you right away.

From <https://www.tidio.com/blog/canned-responses/> 

Closing your request/ticket/case

 Hi [name],

I’m reaching out about your request regarding [case topic]. It’s been [number of days] days since we’ve heard from you, so I wanted to reach out and let you know we are going to mark your case as resolved.

Please feel welcome to answer this email to reopen the case or write a new one if you need any further assistance.

Thank you for working with us!

[your name]

From <https://www.tidio.com/blog/canned-responses/> 

Dear [name],

I would like to inform you that your case has been resolved, and I’m closing your ticket. Please feel free to reach out in case you need more help.

Many thanks,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

Your issue with [case topic] has been successfully solved, so you can restart [action].

Thank you for your patience!

Best regards,

[name]

Dear [name],

Your issue with [topic] is now resolved, so you should see the changes in your account immediately.

Thank you for your understanding and patience.

Best regards,

[name]

Hello [name],

I’m very happy to inform you that your case is resolved, and you’ve been granted […] that you requested. Should you have any more questions, don’t hesitate to reach out to us again.

Best regards,

[name] 

Good evening [name],

We haven’t heard from you since [time], and I’ve seen that you are using [feature], because [issue] was resolved. We are very happy to see that!

I’m marking your ticket as resolved, but feel free to reach out to us if you have any questions.

Best regards,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Sending links to resources

 

– Please take a look at your customer panel [link]. Here, you will find your ticket number among the subscription plan and new pricing options.

– If you consider the Platinum plan and still are undecided, you can easily compare the features on our pricing page here [link].

– This [item] is described in detail [here], so you can read about it in your own time or even ask your friend for an opinion in case you hesitate.

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

Thank you for your feedback about [subject]! I will pass it to our [department]. Should you have any other ideas, please feel free to write to us via the feature request page [link] or respond to this email.

Best regards,

[name]

Dear [name],

Thank you for registering with [your company’s name]! Please be welcomed to click here [link] and experience the product tour and see how it will work on your website,

Good to have you on board!

Best,

[name]

Hey [name],

Based on your latest reads, we decided to send you our latest report about [subject], so you can get insights about [subject], which we know you find particularly useful.

Feel free to let us know what you think about it.

Best regards,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Sending special offers

– If you are still hesitant about [item], I can probably convince you with a special discount code [code] that is valid only until the end of this day. 😌

– Can I take 3 minutes of your time and explain how to get a discount on our [items]?

– Something tells me that you wouldn’t be hesitant about [item] if the price was lower. What if I gave you a discount code?

From <https://www.tidio.com/blog/canned-responses/> 

– Dear [name]

Thank you for being with us! We are currently offering a [%] discount on all [items]. Would you like to know more? Click here [link] to see the details!

– Hello [name],

We hope you love using your [item]. To honor you as our loyal customer, we want to offer you a [promotion] if your order is [$$$] or more.

– Hey [name],

We would like to share with you info about our secret sale on [product] until the end of [time]. Check the collection here [link to the promotion] and enjoy!

From <https://www.tidio.com/blog/canned-responses/> 

ENJOY [PERCENTAGE] OFF THIS [EVENT/HOLIDAY]! 🛍️

Hello! To celebrate the upcoming [event/holiday], we’ll be launching a special limited-time promotion from [start date] to [end date]. 🎉

Enjoy [percentage] off all products purchased during this period. 

🕑 The clock’s ticking so hop on over to our website to shop now! 

From <https://www.wati.io/whatsapp-templates-automated-messages-for-businesses-guide-2021/> 

📢 FLASH DEAL ALERT! 

Hello there! Looking to perk up your day? We’re here for you! 🌞

Catch our flash deal going on from [start time] to [end time] today and enjoy up to [percentage] off our products storewide! 

Don’t forget – sharing is caring. So feel free to spread the word to your friends and family! 

From <https://www.wati.io/whatsapp-templates-automated-messages-for-businesses-guide-2021/> 

Guiding your customers step-by-step

 – Of course, I will help you with that! To reset the password to your account, you will need to […]

– Sure, I’m happy to help you with that! First, please go to […] and […]. Then, […]

– Great, I’m good to go! To upgrade your plan, you need to […], then click on […] and accept with […]

– Cool, let’s do it together then. To remove the account, you need to […]

– Don’t worry, there is a procedure that I will explain to you step by step. Step 1: click on […]

– To change the balance on your account, you need to click on the […]

From <https://www.tidio.com/blog/canned-responses/>