Closing your request/ticket/case

 Hi [name],

I’m reaching out about your request regarding [case topic]. It’s been [number of days] days since we’ve heard from you, so I wanted to reach out and let you know we are going to mark your case as resolved.

Please feel welcome to answer this email to reopen the case or write a new one if you need any further assistance.

Thank you for working with us!

[your name]

From <https://www.tidio.com/blog/canned-responses/> 

Dear [name],

I would like to inform you that your case has been resolved, and I’m closing your ticket. Please feel free to reach out in case you need more help.

Many thanks,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

Your issue with [case topic] has been successfully solved, so you can restart [action].

Thank you for your patience!

Best regards,

[name]

Dear [name],

Your issue with [topic] is now resolved, so you should see the changes in your account immediately.

Thank you for your understanding and patience.

Best regards,

[name]

Hello [name],

I’m very happy to inform you that your case is resolved, and you’ve been granted […] that you requested. Should you have any more questions, don’t hesitate to reach out to us again.

Best regards,

[name] 

Good evening [name],

We haven’t heard from you since [time], and I’ve seen that you are using [feature], because [issue] was resolved. We are very happy to see that!

I’m marking your ticket as resolved, but feel free to reach out to us if you have any questions.

Best regards,

[name]

From <https://www.tidio.com/blog/canned-responses/>