Admitting a mistake

 – [name], I just realized I gave you the wrong price for the item we talked about earlier. My apologies. The correct price is [price].

– [name], I have to admit that there was a miscommunication at the [department name] and we sent your invoice to your old email address. We will add [days number] to your subscription period for the next month to make up for this unfortunate situation.

– Sorry for the trouble. We will [action], so this issue is fixed as soon as possible.

From <https://www.tidio.com/blog/canned-responses/> 

Dear [name],

I’m writing to inform you that we didn’t manage to solve [issue], which we are truly sorry for.

Would [action] be an acceptable solution for you until we come back to the office on [date]?

Please, let us know.

Best regards

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

I’ve heard that our consultant gave you partial information about [process]. We are truly sorry for this inconvenience, and to make it up to you, we decided to give you [item] for free. You can claim it here [link].

Should you have any more questions, please feel free to reach out.

Best regards, [name]

From <https://www.tidio.com/blog/canned-responses/> 

Good evening [name],

thank you for reaching out to us! I personally checked the info in [department] and it turned out that your order was switched for another one. We are truly sorry! I immediately rushed the [department] to prioritize your case and send it to you ASAP, so it’s on the way.

You should receive it by [time].

Thank you for your understanding,

[name]

From <https://www.tidio.com/blog/canned-responses/>