Asking for more details

– Hey [name], thank you for reaching out to us. Of course, I can help you with [issue], but I need to ask you for your [info needed] in order to authenticate you.

– Hello [name], I can certainly help you with that. However, I will need some details from you first. What is your [info needed]?

– Sure! I will take care of it now, but could you please send me your [info needed] so I can proceed with fixing the issue on your account directly?

From <https://www.tidio.com/blog/canned-responses/> 

Dear [name],

Thank you for reaching out!

Of course, I will help you with [issue], but I need to ask you for your [info needed], so [department] will contact you later this week with the most effective solution.

Thank you in advance for your fast reply,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Hello [name],

Thank you for your patience and understanding. To proceed with the [issue] as you wanted, I will need your [info needed].

Could you please send it to me by [time], so I can start?

Thank you in advance,

[name]

From <https://www.tidio.com/blog/canned-responses/> 

Good evening [name],

Thank you for reaching out to us and signaling the problem with [issue]. I will take care of that as soon as I can, but before that, I need to ask you for your [info needed] so I can log in to the system from your account.

I appreciate your patience and understanding,

[name]

From <https://www.tidio.com/blog/canned-responses/>